FAQ

FAQ – Frequently Asked Questions

1. What products do you sell?
We specialize in high-quality tableware, including plates, bowls, cutlery, and serving sets.

2. How do I place an order?
Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your payment.

3. Do you offer shipping?
Yes!

  • Domestic (UK) shipping: Free

  • International shipping: £10

4. How long will it take for my order to arrive?

  • Domestic (UK): 3–7 business days

  • International: 7–21 business days, depending on your location

5. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email to monitor your package.

6. What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused and in their original packaging. For detailed information, please see our Return and Refund Policy.

7. How can I contact you?
You can reach us via:

8. Do you offer refunds for damaged items?
Yes. If your order arrives damaged or defective, please contact us immediately with a photo of the damage, and we will arrange a replacement or refund, including shipping costs.

9. Can I exchange an item?
Yes. Exchanges are available for items of equal value and subject to availability. Contact us to arrange an exchange.

10. Do you provide international shipping?
Yes, we ship worldwide with a flat rate of £10 for international orders.